During my tenure with Citrix, I worked on a variety of projects, producing content in several static formats, moving on to presentation-independent writing as our team fully embraced reusable standards.
Password Manager SP1
as Team Lead for Service Pack 1
Password Manager Whitepaper
as Team Lead for Service Pack 1
Citrix WFAPI SDK
as Technical Writer for MetaFrame XP / Presentation Server
Third Level Hotfixes and Hotfix Rollup Packs
as Lead Technical Writer, Life Cycle Management
(This is representative of the hotfixes created during my tenure; they have been converted to a newer format by later teams and are no longer available in the format represented here.)
Hotfixes were written and compiled on a daily basis for release in English, Spanish, French, German, Japanese, and Russian. I took a manual process and scaled it to accommodate multiple writers across several time zones and two continents, and later developed processes and design specifications to automate our work and reduce turn around time by more than 50%.
Other Documentation
- Chapters for Administrative server guides and integrated server software help
- Stand-alone Client software guides and integrated client software help
- Multiple Software Development Kit guides
- Integrated Java Virtual Machine help
- Readmes and Hotfix Readmes
- Internal training guides and video training
- Documentation plans
- Software presentations
- Design specifications
- User interface design feedback